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Surviving Spouse or Orphan must provide DD 1300 or DD 214.

If selected for the position the following must be provided for proof of veterans’ preference:

Texas dmv customer service hours registration#

Compliance with Selective Service registration for males ages 18-25.

Satisfactory results from a pre-employment criminal history background check and driver’s record check.

Eligibility to work in the United States.

Proof of education and experience listed on the application.

Job offer and continuation of employment is contingent upon:

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Home-work location is in a quiet environment free of background people and noise during business hours.

Adequate desk space in a dedicated, contained area that is secured and protected at all times.

Laptop connected via hard-wire to router.

Remote work employees must meet these criteria for the home work location:

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Remote work employees must meet minimum home internet connection speed of 10 Mbps download and 3 Mbps upload. Performs other job-related duties as assigned.Įmployees will be considered for a hybrid remote work schedule (work from the TxDMV office in Austin, TX and work from home) if all requirements are met.Monitors the status of customer contact inquiries to provide needed follow-up and resolution of complex issues.Submits written responses to public, agency stakeholders, government agencies, law enforcement, and vehicle dealer inquiries.Escalates customer inquiries and service requests for clarification and resolution.Documents problem transactions with remedial actions taken and provide sufficient documentation for escalation triage.

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Provides customers answers to user navigation inquiries regarding computer software and hardware operation, and use a wide variety of agency systems and software applications.

Prepares, interprets, and disseminates accurate information about agency programs and procedures.

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Accesses multiple databases to cross-reference customer information, and update vehicle and dealer records as required.Retrieves, evaluates, and validates customer information from a variety of agency databases to provide customer service.Develops specialized expertise in TxDMV laws, rules, regulations, policies and procedures and utilizes available resources to provide accurate One Touch resolution to customer inquiries.Provides One Touch customer service, responding to customer inquiries by phone and email for TxDMV information, services, policies, procedures, laws, rules, and regulations in a high-volume contact center.(Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.)Įxperience working in in a government organization Experience and education may be substituted for one another.Four years of experience in one of the following: a high-volume contact center high volume office environment or high-volume customer service environment.Graduation from high school or equivalent and.This position is eligible for remote work. Works under general supervision with moderate latitude for the use of initiative and independent judgment. Handle confidential and time-sensitive communications. Provide effective interpersonal, oral, and written communications that enhances customer service and promotes teamwork to support a high performing organization.

Assist customers with online services, navigation support, and technical and application troubleshooting. Ensure customers receive needed information on the initial contact while providing quality customer service and responses in compliance with State and Federal laws, rules, and regulations. Serve the motoring public and motor vehicle dealer community in all 254 counties using multiple databases, to include the automated Registration and Title System, eLICENSING, Electronic Tag System, and the National Motor Vehicle Title Information System. You will respond by phone and email to public and stakeholder inquiries, and serve as a team member in a One Touch contact center environment. Your job will be to provide customer service to the citizens of Texas by answering calls and emails in the TxDMV agency call center. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries. Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. TxDMV does not accept paper applications.Īpplicants who require an accommodation for the interview process should contact Human Resources at 512.465.4043 when contacted to schedule an interview. To apply for this position, complete an on-line application either through the Applicant Career Section through WorkInTexas.